Student Technology Guide
At BHHS all freshmen and other newly enrolled students will be issued a laptop to support instruction at school and at home. Students will keep the same device throughout their 4 years of high school. You are responsible to have a working, charged device with you at school every day.
As part of our instructional technology ecosystem, all students have a BHUSD Gmail account with access to the Google Workspace for Education. Students are expected to check their BHUSD emails each day for teacher communication and school wide announcements. The Google Workspace apps are being used to create a space for communication, collaboration, creativity, organization and learning.
Google Workspace for Education
With Google Workspace for Education, students can use the App Launcher (A.K.A Rubik's cube or waffle) to access instructional tools. You will use the following apps regularly.
Creation tools:
- Google Docs: text documents for writing, notetaking and collaborating
- Google Sheets: spreadsheets for analyzing, visualizing, and charting data
- Google Slides: slideshows for presentations, flash cards, notes
- Google Drawings: image editing for infographics, posters, tutorials
Productivity tools:
- Gmail: email teachers, get class/school and district announcements
- Google Calendar: see assignment due dates, make appointments with teachers
- Google Classroom: collaborate with teachers and other students for an organized and streamlined classroom experience.
Logging into BHUSD WiFi
To connect to the BHUSD WiFi:
Click the WiFi icon on the bottom right of your homepage.
Make sure that WiFi is ON and that Airplane mode is OFF. Select BHUSDWifi. Log in using your BHUSD Gmail credentials.
If you still cannot connect to the WiFi, open the Start Menu and click on the Settings cog wheel.
Select Network and Internet and then WiFi. Choose Manage known networks.
Click on BHUSDWiFi, then click Forget.
Click the Wi-Fi icon in the System Tray and select BHUSDWiFi. Click Connect.
Check the box 'Use my Windows user account' and press OK.
Close out of all your Chrome windows & re-open your browser to see if you’ve solved the problem. If you are still having issues, visit the IT specialists in the Media Center during their designated hours of operation.
Logging into your laptop
Follow these steps to log on to your BHUSD laptop.
Step 1: Connect to WiFi (for information on how to get on BHUSD WiFi, see below).
Step 2: User name will be full BHUSD email address
Example: [email protected] ([email protected] no spaces)
Step 3: Use the same password from your Google (laptop) account
You might notice that some programs are missing from your computer. That is because these laptops are now managed from the Microsoft Cloud by the district IT staff. After logging in, the machine will communicate with the Microsoft Cloud and begin downloading the programs you will need for school. How long this takes will vary, and may depend on your internet connection. (Can take up from 5 minutes to 15 minutes)
Signing into Chrome
Make sure you are always logged into the Chrome browser using your bhusd.com email address. ONLY use Chrome for school work.
Google Classroom
Google Classroom is where you will go to get information about your classes, access, complete and turn in assignments, ask questions and receive teacher feedback. While you may see assignment grades in Google Classroom, Aeries is the official gradebook and where you should go to check your official grades. Check out the tips below or use this Cheat Sheet for Students to learn the best practices.
View due dates on your Google calendar
How to see teacher feedback and comments
Aeries for Students
Aeries is our Student Information System. Students should regularly access their Aeries student portal for information about their class schedule, links to Google Classrooms, grades and assignments.
To set up your Aeries student portal:
- Go to bhusd.org/aeries/
- Click on Parent/Student Portal.
- Your username is your full BHUSD email address, including @bhusd.com.
- If you don't have a password because you have never logged in, or if you have forgotten your password, click Forgot Password? Enter your bhusd.com email address. Then check your email for a message from aeriesportal with instructions on how to create/reset your password.
For more help follow this step by step guide.
Finding your SSID for CAASPP testing
Student Device Troubleshooting
Restart your laptop
When experiencing any issue with your device, the first thing to do is to restart your laptop.
- Click on the Windows icon in the lower left corner.
- Select power, then restart.
You can also do a hard reset by holding down the power button until the device shuts down (about 10 seconds). Release the button, wait 10 seconds and turn your device back on.
Check Google Chrome
Make sure that Chrome is always up to date. If you see the word UPDATE or an ARROW in the top right corner of the browser, click on it to run the update. For more help, visit Google's Chrome support page.
My computer won't turn on
- Plug in the laptop with the power cord.
- Check if the charging light comes on.
- Let the laptop charge for 5 minutes.
- Try again to turn the laptop on.
- Still doesn't work? Hold the power button down for 20 seconds, then release it and try to turn the laptop on.
My laptop is on, but screen is black and I can't see anything.
- Plug in your laptop with the power cord.
- Make sure the charging light comes on.
- Perform a hard reset by holding down the power button until the device completely shuts down.
- Wait 10 seconds, then turn the laptop back on.
My keyboard isn't working
- Perform a hard reset by holding down the power button until the device completely shuts down.
- Wait 10 seconds, then turn the laptop back on.
My trackpad isn't working
- Log into the computer using the touch screen.
- Put the computer into tablet mode with the screen facing out.
- When prompted Do you want to enter tablet mode?, select Yes. Make sure the dropdown says "Always ask me before switching.
- Put the computer back into laptop mode. When prompted "Do you want to exit tablet mode?," click Yes.
- Restart your computer.
I can not connect to the WIFi.
My Microphone is not working
1. Type Sound Settings into the Windows search box.
2. Click on Sound Settings
3.On the left choose Sound Control Panel
4. From the pop-up window click on the Recording tab.
5. Double click on the microphone. Check the levels tab. Make sure the microphone is not muted. Check to see if the level is set to 50 or higher. Click OK.
My camera is not working
1. In the Windows search box type Camera Privacy Settings.
2. Select Camera Privacy Settings
3. Ensure the toggle bar for "Let apps use my camera" is enabled.
My laptop won't charge
1. Inspect power port for burn damage or a loose connection. Check for material or dirt that could be lodged inside.
2. If you can remove or clear the material do so. Email [email protected] if you can not clear the port or if you see damage.
The App/Website is not working
If you are experiencing issues with any app or a website try the following:
1. Ensure you are using Google Chrome and that you are logged into Chrome using your BHUSD Gmail account. (Directions to log into Chrome are above).
2. Make sure sync is turned on.
3. Go to the Chrome settings (the 3 dots in the upper right hand corner)
4. Click on More Tools>Clear browsing data
5. Use the Time Range menu to select All time.
6. Check the boxes next to Cookies, Other site data and Cached images and files.
7. Click on Clear data.
My computer is running Slow and Freezing
If your computer is running slow or freezing shut it down by going to the Window icon, clicking on Power and Shut down. Then Restart. If it is still sluggish try clearing the Browsing Data in your Chrome browser. Directions for this are above.
I need more help
For help with a broken or lost laptop or any other hardware issues, visit the IT Specialists in the Media Center.